As the front line of communication with your customers, your contact center agents can be thought of as the face of your organization.

To maximize the benefits of Chatbot and Live Chats to achieve your overall customer service goals, you need to understand what they are and each of their benefits.

By choosing a Microsoft Teams Certified Contact Center, your organization can expect valuable features and capabilities for better performance and customer experiences.

Great customer service is important to any business. Naturally, that means that the contact center you use for customer service is an important decision to make.

If you work at a contact center, you’ve probably encountered angry and frustrated customers from time to time.

Employee burnout is a major problem in call centers. Learn about the signs and best practices to prevent call center burnout.

In a society heavily impacted by a recent global pandemic, hospitals have been under a strain unlike any seen before in our lifetime. With this and the day-to-day strains of staff shortages and an aging population, the healthcare industry needs all the help it can get. That’s where technology comes in. In addition to the obvious ways that technology can help, like advances in tools for diagnostics and patient care, there are plenty of ways that technology can be of assistance in an administrative or operational capacity. Read on for four operational problems faced by the healthcare industry that technology can help to solve.