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Slice of ice Recap: Introducing ice Contact Center 13
by Nicole Robinson | Published On April 25, 2024On Wednesday, April 17, 2024, ComputerTalk presented our latest version of ice Contact Center, ice 13, in our Slice of ice session.
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Optimizing Contact Center Operations With Microsoft Teams
by Anastasia Micic | Published On April 16, 2024Learn how Microsoft Teams integrated contact centers are reshaping workflow optimization, communication strategies, and more!
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Microsoft Copilot for your Contact Center
by Nicole Robinson | Published On April 11, 2024If you run a contact center, you know how important it is to respond to customers quickly and accurately.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
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Call Centers vs. Contact Centers – What You Need to Know
by Anastasia Micic | Published On January 25, 2024Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.
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Contact Center Data Security: Risks, Protocols and Best Practices
by Kent Mao | Published On December 6, 2023Cybersecurity is increasingly important in today’s digital age. Learn how to protect your customer data from cyberattacks.
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How to Meet KPIs and Boost Customer Satisfaction
by Anastasia Micic | Published On November 1, 2023