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  • How to Make the Most of Customer Service Analytics in Call Centers

    by Erina Suzuki | Published On November 6, 2023

    In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as rich reservoirs of invaluable customer data, capturing every nuance of client interactions.


  • How are Microsoft Teams Contact Centers Transforming the Customer Service Industry?

    by Erina Suzuki | Published On June 27, 2023

    Revolutionizing the world of customer communication and support, Teams-certified contact centers are a game-changer in today's dynamic digital landscape, delivering seamless and engaging interactions that redefine the customer experience.


  • What is a Contact Center?

    by Erina Suzuki | Published On June 2, 2023

    A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.


  • ComputerTalk’s ice Contact Center vs. Five9

    by Shaundalee Carvalho | Published On February 17, 2023

    ComputerTalk is pleased to announce that we have been scored as a leader against Five9 in the InfoTech Research Group’s SoftwareReviews.


  • ComputerTalk’s ice Contact Center Leads Among Competitors!

    by Shaundalee Carvalho | Published On September 26, 2022

    ComputerTalk is pleased to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews this year.

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