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  • Top 10 Enterprise Contact Center Solutions in 2025

    by Nicole Robinson | Published On April 2, 2025

    In 2025, nothing has a bigger impact on any company’s chances of success than their approach to customer experience. Every interaction you have with a customer, whether it’s a sales call or a response to a service request, can make or break your chances of sustainable growth.


  • Internal Call Centers: A Complete Guide

    by Anastasia Micic | Published On March 11, 2025

    Think that call centers are just for managing customer-facing communications? Think again. In today’s fast-paced and ever-evolving business world, your employees need a streamlined and intuitive way to access support, share information, and submit inquiries too. That’s where an internal call center comes in to turbocharge team alignment.


  • Contact Center Vendor Support: How to Choose a Partner You Can Rely On

    by Nicole Robinson | Published On February 6, 2025

    Contact centers are the backbone of customer experience, serving as the first point of contact for resolving issues, answering queries, and building brand loyalty.


  • Mastering iceSurvey: Enhancing Customer Feedback with Actionable Insights

    by Erina Suzuki | Published On January 31, 2025

    On January 22nd, ComputerTalk hosted our latest Slice of ice webinar on iceSurvey, our built-in survey tool designed to capture valuable customer feedback. During this session, our Training & Documentation Specialist, Diane Vasquez, walked attendees through the features, setup, and best practices for using iceSurvey effectively.


  • The Guide to IVR Testing: Ensuring Seamless Customer Experiences

    by Nicole Robinson | Published On January 22, 2025

    IVR (Interactive Voice Response) systems are a common component of most contact centers. When these systems function effectively, they help to enhance customer experiences, enabling streamlined self-service, and ensuring callers reach the right agent or department.


  • Microsoft Teams Certified Contact Center vs. Microsoft Dynamics 365 Contact Center

    by Anastasia Micic | Published On January 8, 2025

    Delivering exceptional experiences to customers is non-negotiable for all businesses today. After all, great customer service doesn’t just improve employee retention; it enhances your profits.


  • The Ultimate Guide to Utility Contact Centers: Best Practices, Tools, and Trends

    by Nicole Robinson | Published On December 30, 2024

    Utility companies make the world go around. They’re the organizations responsible for ensuring we all have access to energy, heat, water – everything we need to thrive. The utility contact center acts as the main bridge between these essential businesses and their customers.

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