20 Years of Seamless Client Communication
The Situation
NT Power recognized the need to modernize its legacy Meridian phone system to keep pace with growing customer expectations and operational demands. Eager to adopt a more scalable and future-ready solution for their customers, they began their journey to upgrade communications, enhance service delivery, and streamline compliance.
The Impact
Their previous system caused significant operational inefficiencies and was unable to keep up with growing customer service demands or scale with the organization. This resulted in higher wait times and lower customer satisfaction. Additionally, inconsistent vendor relationships disrupted support and upgrade cycles, causing delays and a lack of trust.
The Result
NT Power enhanced service delivery with ice’s flexible, cloud-based contact center. The platform enabled 24/7 self-service for payments, meter readings, and account inquiries, while improving compliance reporting through clear separation of regulated and unregulated calls. Even during their transition to ice from their old system, NT Power maintained consistent and efficient workflows.
Discover how NT Power transformed its legacy phone systems into a robust contact center platform with ice, enabling better customer engagement
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"ComputerTalk’s greatest benefits are its consistency and its ease of use. Knowing what we are getting and getting it every day."
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