ice Contact Center for Healthcare

The healthcare industry is a vast, complex sector. Over the years, patients have shifted their expectations when it comes to dealing with healthcare providers; they want to receive frequent updates, a personalized experience, and above all else, good customer support.

Decrease the number of no-shows with outbound alerts

No-shows result in wasted resources such as staff time and administrative costs. Reminding your patients of upcoming appointments using iceAlert reduces the number of no-shows. This save's your employees’ time and allows them to focus their attention on other important areas of patient care.

Guarantee optimal agent staffing levels with a workforce management (WFM) integration

Utilizing historical demand to forecast staffing requirements for agents ensures that your contact center maintains appropriate agent staffing levels. Ensure you have adequate agents available to take calls during seasonal peaks, such as the flu season, by utilizing historical demand to forecast staffing requirements with WFM.

Ensure your patients can contact you by providing multiple channels of communication

Providing patients with the freedom to select their preferred communication channels alleviates the pressure of calling in for those with social anxiety or hearing impairments. This leads to a personalized and accommodating patient experience.

Microsoft Teams contact center for healthcare

ice Contact Center seamlessly integrates with Microsoft Teams and has the ability to integrate with any other 3rd party application, whether it’s a CRM or WFM tool. In addition, by leveraging the omnichannel capabilities that come with your ice solution, your patients can contact you at their convenience.

ice Contact Center with Microsoft Teams unifies real-time monitoring and historical reporting within a single interface. From physician scheduling to health insurance support, ice with Microsoft Teams helps to enhance the operational efficiency of your contact center for healthcare.