BLOGS

IVR Benefits

Increase customer satisfaction by offering personalized call treatment.

Decrease call times.

Improve efficiency and productivity.

Automated speech recognition.

Free up resources through automation.

Increase first contact resolution by routing to the appropriate agent.

Reduce operational costs.

Track and report the journey of every call.

Gain

Automated Speech Recognition

Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.

IVR and Contact Center Continuity

IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.

Outbound IVR

Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus

Company News and Culture

Dennis Menard: A Look Back at My Career at ComputerTalk

by Dennis Menard | Published On April 25, 2025

Reflecting on my time at ComputerTalk, I'm proud to have been part of a team that turned bold ideas into real innovation. What kept me here for so long wasn't just the technology, it was the opportunity to solve meaningful problems and work alongside incredible people.

A developer’s beginning

When I first discovered ComputerTalk in 1988, I was immediately drawn to its innovative approach to technology and its focus on developing IVR systems. At that time, ComputerTalk was a small startup, which meant that every team member played a crucial role in shaping its future.

With a passion for problem-solving and a desire to work with cutting-edge solutions, I knew ComputerTalk was the right place for me. The company’s dynamic environment and emphasis on collaboration made the decision to join ComputerTalk an easy one.

Meaningful work and lasting connections

I joined ComputerTalk as a developer, eager to contribute to the development of the solution and become part of a team. As a developer in a growing company, I had the unique opportunity to work on projects that pushed the boundaries of what was possible with IVR and call center technology.

Over the years, I found that it wasn’t just the technology that kept me at ComputerTalk – it was the people. The supportive environment, the shared commitment to innovation, and the chance to grow professionally all played a significant role in my long tenure. I thrived in an environment where new challenges arose daily, pushing me to learn and refine my skills continuously.

Beyond the work itself, the culture at ComputerTalk made it a place I was proud to be a part of.

Looking back: A legacy of innovation and growth

As I reflect on my time at ComputerTalk, I feel grateful for the experiences, the friendships, and the professional growth I achieved. I am extremely proud of how much the company has grown over the years, both in size and its impact on the contact center industry.

For those considering a career at ComputerTalk, my advice is simple: embrace the challenges, dive into the opportunities, and enjoy being part of a team that’s making a difference.

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Sample Applications

The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.

We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.

Appointment Scheduler
Auto Attendant
Bill Payment
Billing and Account Inquiry
Call Routing
Check Ordering
Claim Filing and Processing
Credit Card Activation
FAQs
Hear Shift Schedules
Listen to Human Resources Listings
Policy Renewal or Coverage Changes
Traffic Enforcement - Pay Tickets by Phone

Auto Attendant

ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.

Advantage

When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.

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