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  • Yuke Guo: Navigating new challenges

    by Yuke Guo | Published On November 25, 2024

    My interview process here was memorable. It was cold and rainy, and I was wrecked with nerves. When I got to the boardroom, the nerves only got worse – seeing Laura, plus three new intimidating figures, all for my first in-person interview. However, they were all very welcoming.


  • Slice of ice Recap – Mastering Evaluations

    by Anastasia Micic | Published On November 8, 2024

    On Wednesday, October 30th, ComputerTalk hosted our latest Slice of ice webinar on mastering the evaluations tool. During this webinar, our Training & Documentation specialist, Diane Vasquez, outlined how to leverage your evaluation tool.


  • Andrei Gogoase: Continued Growth & Success at ComputerTalk

    by Andrei Gogoase | Published On October 17, 2024

    My journey at ComputerTalk started back in September of 2021 as an Application Quality Assurance Analyst. Since I started working here, I have been able to meet some incredible people and pick up a variety of skills.


  • ice Contact Center 14 is Here!

    by Shaundalee Carvalho | Published On October 11, 2024

    We’re pleased to announce the general availability of ice Contact Center 14! ice 14 includes a number of new features and functionalities that can enhance contact center operations and customer experiences.


  • Victor Pawa: How mentorship and teamwork shaped my career at ComputerTalk

    by Victor Pawa | Published On September 25, 2024

    Ever since I started at ComputerTalk, my time here has been both rewarding and transformative. I've had the opportunity to grow professionally, collaborate with talented individuals, and contribute to meaningful projects that make a real impact.


  • Slice of ice Recap – Introducing ice Contact Center 14

    by Shaundalee Carvalho | Published On September 20, 2024

    On Wednesday, September 11th, ComputerTalk hosted our latest Slice of ice webinar. In this webinar, our Training and Documentation Specialist, Christina Liu, covered the benefits and features in our latest release, ice 14.


  • My adventures at ComputerTalk

    by Erica Duong | Published On August 28, 2024

    ComputerTalk can be described as a 35-year-old start-up, characterized by its dynamic environment and reliance on fresh graduates. My journey with ComputerTalk began as an enthusiastic new graduate eager to embark on my career. Now, approaching my third year, I can reflect on this experience with appreciation.

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ice Contact Center 14 is Here!

We’re pleased to announce the general availability of ice Contact Center 14! ice 14 includes a number of new features and functionalities that can enhance contact center operations and customer experiences.
Sunny Sun: A journey of growth and collaboration at ComputerTalk

My journey with Computer Talk began in September 2017. I can’t believe it’s been almost 7 years! I was referred to by a friend who has been working here since they spent a co-op term here as a student. And...
Slice of ice Recap – Introducing ice Contact Center 14

On Wednesday, September 11th, ComputerTalk hosted our latest Slice of ice webinar. In this webinar, our Training and Documentation Specialist, Christina Liu, covered the benefits and features in our latest release, ice 14.