Featured
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Igniting the Future of AI: Our Journey to Microsoft Ignite 2025
by Anastasia Micic | Published On September 26, 2025We’re heading to Microsoft Ignite in San Francisco! Stop by booth #1728 for live demos, connect with our experts, and discover how ComputerTalk is helping organizations embrace the future of AI.
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What it really takes to build a chatbot
by Gabriel De Guzman | Published On September 24, 2025Building a chatbot takes more than plugging in a tool. From clean data and structured knowledge bases to backend integrations and solid architecture, learn what it really takes to design a chatbot that delivers accurate, helpful results — and avoids frustrating your customers.
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Slice of ice Recap: Unlock Insights with Real-Time Dashboards
by Shaundalee Carvalho | Published On September 19, 2025On Wednesday, September 10th, ComputerTalk presented our latest Slice of ice webinar on our new real-time dashboards.
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Gobiraj Sivalingam: Leading the Evolution from Hardware to Cloud at ComputerTalk
by Gobiraj Sivalingam | Published On September 17, 2025I’ve had the privilege of growing my career as a lead engineer while helping guide ComputerTalk through one of the most transformative eras in our history.
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10 AI Use Cases for Manufacturing and Supply Chain Contact Centers
by Gabriel De Guzman | Published On September 16, 2025This blog explores how AI is transforming manufacturing and supply chain support, from intelligent virtual agents to predictive maintenance alerts, multilingual support, and more. Discover 10 practical AI use cases that reduce delays, improve communication, and keep operations running smoothly.
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Call Center Agent Scorecard Templates That Help Improve Performance
by Anastasia Micic | Published On September 12, 2025If you’ve ever sat down to review a call with an agent and found yourself thinking, “Where do I even start?”, you’re not alone. Many managers and supervisors have been there.
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AI in Education Contact Centers: Key Use Cases Driving Efficiency
by Nicole Robinson | Published On September 4, 2025