Featured
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Dennis Menard: A Look Back at My Career at ComputerTalk
by Dennis Menard | Published On April 25, 2025Reflecting on my time at ComputerTalk, I'm proud to have been part of a team that turned bold ideas into real innovation. What kept me here for so long wasn't just the technology, it was the opportunity to solve meaningful problems and work alongside incredible people.
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Microsoft Copilot vs Agent Assist: Which is Best for Contact Centers?
by Nicole Robinson | Published On April 23, 2025It’s safe to say that the contact center has entered its intelligent era. Artificial Intelligence has transformed from a novel concept into something that influences every customer-focused workflow and contact center application. AI isn’t just revolutionizing customer self-service either – it’s augmenting employees, giving every team member access to constant support and guidance.
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How IVR Systems for Manufacturing Improve Efficiency and Enhance CX
by Anastasia Micic | Published On April 15, 2025Have you ever called a manufacturing company to check in on the status of an order, or ask a billing question, only to be greeted by an automated system guiding you through a list of options? If so, you’ve seen an IVR system for manufacturing in action.
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Manufacturing Contact Centers: Best Practices for Efficiency and Scalability
by Erina Suzuki | Published On April 7, 2025Today, customer experience should be a priority for every business – no matter which industry you might serve. But every sector faces its own challenges when it comes to earning and maintaining customer loyalty. Manufacturing companies, for instance, have to deal with high volumes of technical queries, complex omnichannel interactions, and endless repetitive processes.
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Reflections from Enterprise Connect 2025: Elevating Customer Experience with AI
by Jean-Nicolas Robitaille | Published On April 4, 2025At Enterprise Connect 2025, the evolving role of AI in customer experience (CX) took center stage. The event highlighted the importance of a holistic CX approach, where AI plays a key role in enhancing customer journeys.
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Top 10 Enterprise Contact Center Solutions in 2025
by Nicole Robinson | Published On April 2, 2025In 2025, nothing has a bigger impact on any company’s chances of success than their approach to customer experience. Every interaction you have with a customer, whether it’s a sales call or a response to a service request, can make or break your chances of sustainable growth.
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IVR for Utilities: Benefits, Trends, and Best Practices
by Erina Suzuki | Published On March 26, 2025