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  • Staff Spotlight: Darren Lobo-Pires

    by Darren Lobo-Pires | Published On January 19, 2023

    While studying physics in university, my original goal and path in life was to remain in academics, following through with my Master’s and finally Ph.D. I realized when nearing the end of my undergrad that another 7+ years of schooling wasn’t for me, and I was looking to get some real-world work experience under my belt. It’s hard to believe it’s been almost 10 years since I graduated and started working at ComputerTalk!


  • ComputerTalk’s ice Contact Center vs. Genesys

    by Shaundalee Carvalho | Published On January 13, 2023

    ComputerTalk is pleased to announce that we have been scored as a leader against Genesys in the InfoTech Research Group’s SoftwareReviews.


  • Staff Spotlight: Diane Vasquez

    Published On December 23, 2022

    Growing up in the Philippines, back when technology was still evolving, pursuing a career was limited to a few choices: becoming a Doctor, Nurse, Lawyer, Engineer, or Teacher. Growing up, I always knew that I wanted to pursue a career in teaching.


  • The 12 ice Contact Center Tips of Christmas

    by Shaundalee Carvalho | Published On December 19, 2022

    If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty impractical gifts, most of which are loud, inconvenient to take care of, and/or impossible to find the space for. And really, how many birds does one person need?


  • 8 Ways Contact Center Software Transforms Manufacturing and Supply Chain Communication

    by Erina Suzuki | Published On December 13, 2022

    Traditionally, manufacturing companies have focused on creating cost-effective production processes to compete in the global marketplace. However, in today's competitive environment, price alone is no longer a sufficient differentiator. To thrive, manufacturers must focus on delivering superior client experiences.


  • 6 Ways the Healthcare Industry Can Take Advantage of Different Communication Technologies

    by Shaundalee Carvalho | Published On December 5, 2022

    Technology’s importance in healthcare goes beyond the direct impact of medical advances.


  • The top 5 customer service strategies to maintain customer loyalty in a recession

    by Erina Suzuki | Published On November 25, 2022

    In a recession, it can be challenging to maintain customer loyalty. Therefore, organizations need a strategic, comprehensive plan to retain their best customers.

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