BLOGS

IVR Benefits

Increase customer satisfaction by offering personalized call treatment.

Decrease call times.

Improve efficiency and productivity.

Automated speech recognition.

Free up resources through automation.

Increase first contact resolution by routing to the appropriate agent.

Reduce operational costs.

Track and report the journey of every call.

Gain

Automated Speech Recognition

Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.

IVR and Contact Center Continuity

IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.

Outbound IVR

Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus

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Join ComputerTalk at Enterprise Connect 2023!

by Erina Suzuki | Published On February 21, 2023

We are looking forward to exhibiting at the Enterprise Connect Conference in Florida this year. Read on to learn more about Enterprise Connect and schedule a meeting with us!

The ComputerTalk team is thrilled to attend the Enterprise Connect conference on March 27-30th, 2023, in Orlando, Florida. Participants will learn and discuss unified communication and collaboration topics with industry leaders, partners, and IT professionals. Our experts will present the benefits of migrating your legacy on-premises solution to ice, a Microsoft Teams certified cloud contact center.

About Enterprise Connect

Enterprise Connect is an annual enterprise communication and CX conference. It provides companies with the opportunity to exchange any insights they have gathered over the years. It’s also a chance to network with others, develop new partnerships, and explore new technologies and strategies for communications and collaboration.

Register today and save $500 on your conference pass by using our code, ‘COMPTALK’.

Check out ComputerTalk at Booth #942

Stop by our booth to chat with our solution experts. You can discover how your organization can leverage existing investments and seamlessly migrate from on-premises legacy solutions to a Microsoft Teams contact center. In addition, we will answer any of your questions and discuss how ice can help you achieve your unified communication and customer service goals.

If you are not attending the conference this year but are interested in improving communication and customer service within your organization, let's schedule a meeting!

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Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents.

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Sample Applications

The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.

We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.

Appointment Scheduler
Auto Attendant
Bill Payment
Billing and Account Inquiry
Call Routing
Check Ordering
Claim Filing and Processing
Credit Card Activation
FAQs
Hear Shift Schedules
Listen to Human Resources Listings
Policy Renewal or Coverage Changes
Traffic Enforcement - Pay Tickets by Phone

Auto Attendant

ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.

Advantage

When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.