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How to Generate IVR Phone Scripts Using ChatGPT
by Kent Mao | Published On March 8, 2024
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5 Key Strategies for Keeping Top Talent in Contact Centers
by Nicole Robinson | Published On March 6, 2024Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
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How to Improve Patient Communication in Healthcare
by Nicole Robinson | Published On March 1, 2024Discover how advanced digital solutions are transforming patient communication in healthcare, ensuring privacy and addressing diverse needs effectively.
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ComputerTalk Releases ice 13
by Anastasia Micic | Published On February 23, 2024ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover the latest improvements in ice Contact Center.
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Byron Yu - a journey of self-discovery and transformation at ComputerTalk
by Byron Yu | Published On February 22, 2024As I sit back and contemplate the journey of two decades with ComputerTalk, it's hard not to feel a profound sense of gratitude and introspection.
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Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers
by Nicole Robinson | Published On February 22, 2024The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
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Slice of ice Recap: Navigating iceReporting
by Shaundalee Carvalho | Published On February 16, 2024On Wednesday, February 7, ComputerTalk hosted our latest Slice of ice webinar. During this session, one of our training and documentation specialists, Diane Vasquez provided an overview of iceReporting and discussed key iceReports, how to schedule reports, what’s new in the latest version of iceReporting, and some tips for using iceReporting.
What is a Microsoft Teams Native Contact Center?
The world had to adapt to a rapid change back in 2020. One of the most significant changes we faced was our adoption of tools and platforms for doing business. Many companies used Microsoft Teams before the pandemic, but not...
Strengthen Your Contact Center With Canned Responses
With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.
ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report
InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.