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ice, Teams, and Direct routing

One of the major improvements that Teams made over Skype for Business was the introduction of Direct Routing. In the SFB world, an onprem topology could be connected to the cloud for hybrid voice, but the architecture was complicated,...
ice and Teams - Better Together

The ice Contact Center <a href="https://www.computer-talk.com/blogs/ice-and-microsoft-teams-migration" sfref="[Telerik.Sitefinity.Blogs.Model.BlogPost|CustomBlogUrl|lng:en]51965683-1239-4e29-b8b2-5014b6bcae99" data-sf-ec-immutable="">already has full support for Microsoft Teams</a>. Using the Teams client in conjunction with iceBar not only gives agents advanced call controls, but also screen pop and application integrations, visibility...
7 new Microsoft Teams features announced at Ignite 2019!

During the first day of Ignite, Marissa Salazar, Product Marketing Manager for Microsoft Teams announced 7 exciting new Teams features. Most of these are top features requested in the past year by users.