Increase
customer satisfaction by offering personalized call treatment.-
Microsoft Copilot for your Contact Center
by Nicole Robinson | Published On April 11, 2024.png?sfvrsn=bba0ff9b_1 "Copilot blog image hero (Resized)")
If you run a contact center, you know how important it is to respond to customers quickly and accurately.
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How to Scale Call Center Operations with Microsoft Teams
by Anastasia Micic | Published On January 5, 2024
Learn how Microsoft Teams integration empowers call centers to scale efficiently, ensuring seamless operations and exceptional customer experiences.
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How are Microsoft Teams Contact Centers Transforming the Customer Service Industry?
by Erina Suzuki | Published On June 27, 2023
Revolutionizing the world of customer communication and support, Teams-certified contact centers are a game-changer in today's dynamic digital landscape, delivering seamless and engaging interactions that redefine the customer experience.
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ComputerTalk’s ice Contact Center Becomes Microsoft Teams Connected Contact Center Certified
Published On February 19, 2021
ComputerTalk is pleased to announce our completion of the Microsoft Teams Connected Contact Center Certification Program, becoming one of the first partners to receive the certification. As a certified partner solution, ComputerTalk showcases our decades-long commitment to strengthen our products with Microsoft’s cutting-edge technology.
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Extend Teams Functionality with ice Contact Center
Published On January 19, 2021
In 2020, Microsoft saw a massive spike in Teams usage, increasing by over 785% since July 2019 and surpassing 115 million daily active users.
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ice and the Connected Contact Center for Microsoft Teams Certification Program
by Shaundalee Carvalho | Published On November 13, 2020
As the developer of the Teams native ice Contact Center, ComputerTalk is currently one of the first companies to go through Microsoft’s Connected Contact Center for Microsoft Teams Certification Program. Among other benefits, this certification will mean that ice Contact Center for Microsoft Teams “has been tested and verified to provide the quality, compatibility and reliability [customers] expect from Microsoft solutions” (Microsoft, 2020).
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7 new Microsoft Teams features announced at Ignite 2019!
by Nicole Robinson | Published On December 17, 2019
During the first day of Ignite, Marissa Salazar, Product Marketing Manager for Microsoft Teams announced 7 exciting new Teams features. Most of these are top features requested in the past year by users.
In 2020, Microsoft saw a massive spike in Teams usage, increasing by over 785% since July 2019 and surpassing 115 million daily active users.
Revolutionizing the world of customer communication and support, Teams-certified contact centers are a game-changer in today's dynamic digital landscape, delivering seamless and engaging interactions that redefine the customer experience.
One of the major improvements that Teams made over Skype for Business was the introduction of Direct Routing. In the SFB world, an onprem topology could be connected to the cloud for hybrid voice, but the architecture was complicated,...