Increase
customer satisfaction by offering personalized call treatment.-
Clement Leung: Thirteen years of learning, leading, and innovating
by Clement Leung | Published On June 19, 2025
When I joined ComputerTalk in 2011, I never imagined I’d spend over a decade growing alongside this incredible company.
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How to Handle Different Communication Channels
by Nicole Robinson | Published On June 18, 2025
Discover how to manage different communication channels for customer service, meet rising customer expectations, and create seamless experiences across chat, email, phone, and more.
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CXS Summit 2025: The future of CX is AI-powered, yet more human-centered
by Gabriel De Guzman | Published On June 12, 2025
The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took away from the conference was not just insights on how to improve an organization’s customer experience, but a deeper appreciation for why the work we do at ComputerTalk is so meaningful.
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The Best Canadian IVR Payment Providers
by Nicole Robinson | Published On June 11, 2025
IVR (Interactive Voice Response) systems are becoming smarter and more intuitive all the time. They’re not just there to route a customer to the right agent anymore.
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The Ultimate Guide to Using AI in Education Contact Centers
by Erina Suzuki | Published On June 3, 2025
Think AI in customer service is just for retail companies? Think again. With artificial intelligence, educators can deliver better student and customer support at scale, while reducing costs. It’s a win-win for everyone. As AI becomes more versatile, sophisticated, and accessible, there’s never been a better time to upgrade your support strategy.
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The Ultimate Guide to IVR Scripts for Utilities 🛠️(With Templates & Tips)
by Erina Suzuki | Published On May 27, 2025
When customers call your utilities company, they need information fast. The last thing they want when they’re dealing with a power outage or similar issue is a maze of menu options. That’s why it’s so important to use the right IVR scripts for utilities.
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Microsoft Teams Phone Extensibility: Everything You Need to Know
by Anastasia Micic | Published On May 23, 2025
Explore how Microsoft Teams Phone Extensibility transforms contact centers and learn how ComputerTalk delivers seamless, AI-ready integrations.
My journey with Computer Talk began in September 2017. I can’t believe it’s been almost 7 years! I was referred to by a friend who has been working here since they spent a co-op term here as a student. And...
Each new generation of consumers introduces new challenges for every business team.
Higher education contact centers are essential in managing communications, providing support, and enhancing the experiences of students, alumni, and staff.
