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BLOGS

  • What is AI Governance? Building Guardrails for Responsible AI

    by Gabriel De Guzman | Published On October 9, 2025

    This guide explores why AI governance matters, how it protects trust and compliance, and the steps organizations can take to build responsible AI programs that balance innovation with safety.

  • What it really takes to build a chatbot

    by Gabriel De Guzman | Published On September 24, 2025

    Building a chatbot takes more than plugging in a tool. From clean data and structured knowledge bases to backend integrations and solid architecture, learn what it really takes to design a chatbot that delivers accurate, helpful results — and avoids frustrating your customers.

  • 10 AI Use Cases for Manufacturing and Supply Chain Contact Centers

    by Gabriel De Guzman | Published On September 16, 2025

    This blog explores how AI is transforming manufacturing and supply chain support, from intelligent virtual agents to predictive maintenance alerts, multilingual support, and more. Discover 10 practical AI use cases that reduce delays, improve communication, and keep operations running smoothly.

  • Real-Time Call Center Dashboards: Why They Matter

    by Gabriel De Guzman | Published On August 20, 2025

    If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later, hold times are up and customers are getting irritated.

  • The Step-by-Step Guide to Agent Scorecards

    by Gabriel De Guzman | Published On July 23, 2025

    For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.

  • 10 Easy Ways to Reduce Call Center Costs

    by Anastasia Micic | Published On July 17, 2025

    Struggling with high call center costs? Discover 10 proven strategies to reduce expenses without sacrificing customer service.

  • 23 Best Practices for Call Center Quality Assurance

    by Kent Mao | Published On July 5, 2024

    Follow these QA best practices to enhance your call center and improve customer satisfaction.

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