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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
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Call Centers vs. Contact Centers – What You Need to Know
by Anastasia Micic | Published On January 25, 2024Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.
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Contact Center Data Security: Risks, Protocols and Best Practices
by Kent Mao | Published On December 6, 2023Cybersecurity is increasingly important in today’s digital age. Learn how to protect your customer data from cyberattacks.
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How to Meet KPIs and Boost Customer Satisfaction
by Anastasia Micic | Published On November 1, 2023Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
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Top Reasons You Need Skills-based Routing in Your Omnichannel Customer Service
by Anastasia Micic | Published On October 12, 2023Enhance your contact center performance with skills-based routing. Uncover the significance of directing your customers to the appropriate customer service representative.
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Strengthen Your Contact Center With Canned Responses
by Anastasia Micic | Published On August 30, 2023With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.
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Troubleshooting Tips for ice (Part 2)
by Erina Suzuki | Published On February 17, 2022For this week's blog, Robert Luciani, Client Support Function Owner at ComputerTalk, will guide us through several troubleshooting tips for both users and supervisors. First, we will address common inquiries regarding iceBar. Inquiries include resetting iceBar and error messages users might experience. Next, we will discuss how to access Microsoft Teams logs. These logs can provide insight into what may be causing issues for end-users in the Teams client.
Contact centers: Protecting sensitive data with critical security controls
Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center...
Protect your Contact Center Data with ice
Slice of ice Recap: Security and Standards – Mitigating Security Risks
On Wednesday, May 19th, ComputerTalk presented their latest Slice of ice webinar, Security and Standards – Mitigating Security Risks. In this session, Jason Ellis of the Sales Operations team discussed...
Is Your Contact Center Holiday-Ready?
Now that summer has officially arrived, it’s time to get excited for the first holiday of the season. Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking...