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Optimizing Contact Center Operations With Microsoft Teams
by Anastasia Micic | Published On April 16, 2024Learn how Microsoft Teams integrated contact centers are reshaping workflow optimization, communication strategies, and more!
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Microsoft Copilot for your Contact Center
by Nicole Robinson | Published On April 11, 2024If you run a contact center, you know how important it is to respond to customers quickly and accurately.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
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Call Centers vs. Contact Centers – What You Need to Know
by Anastasia Micic | Published On January 25, 2024Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.
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Contact Center Data Security: Risks, Protocols and Best Practices
by Kent Mao | Published On December 6, 2023Cybersecurity is increasingly important in today’s digital age. Learn how to protect your customer data from cyberattacks.
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How to Meet KPIs and Boost Customer Satisfaction
by Anastasia Micic | Published On November 1, 2023Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
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Top Reasons You Need Skills-based Routing in Your Omnichannel Customer Service
by Anastasia Micic | Published On October 12, 2023
Slice of ice Recap: Expanding your Contact Center with iceChat
On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help...
Slice of ice recap: Troubleshooting ice (Part 1)
On Wednesday, August 19th, ComputerTalk hosted the first official session in its newly renamed webinar series, Slice of ice (formerly Lunch & Learn). The topic was Troubleshooting ice.
15 Essential Contact Center KPIs to Monitor
KPIs provide specific and measurable feedback on the performance of your contact center. Learn which KPIs to track to boost productivity and enhance the customer experience.