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How to Integrate Your Call Center with Salesforce

You may be familiar with Salesforce as a CRM platform, but did you know that it can enhance your call center too?
15 Essential Contact Center KPIs to Monitor

KPIs provide specific and measurable feedback on the performance of your contact center. Learn which KPIs to track to boost productivity and enhance the customer experience.
23 Best Practices for Call Center Quality Assurance

Follow these QA best practices to enhance your call center and improve customer satisfaction.