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4 Key Strategies to Improve Government Emergency Call Centers
by Nicole Robinson | Published On March 13, 2024Government call centers play a pivotal role in crisis and emergency response, acting as the first point of contact for citizens seeking assistance.
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How to Generate IVR Phone Scripts Using ChatGPT
by Kent Mao | Published On March 8, 2024
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ComputerTalk’s upcoming release: ice 13
by Anastasia Micic | Published On February 23, 2024ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover the latest improvements in ice Contact Center.
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5 Ways to Spread Love to Your Contact Center Agents This Valentine’s Day
by Shaundalee Carvalho | Published On February 14, 2024Happy Valentine’s Day! On this day of love, we often think about ways we can show love and appreciation to the important people in our lives. But while it may not be your first thought, today is also a great opportunity to think about how we can show love on a larger scale.
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AI Chatbots in Customer Service: A Guide
by Kent Mao | Published On February 14, 2024AI chatbots have become a major part of our daily lives. Learn more about these modern, AI-powered virtual agents.
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Omnichannel vs. Multichannel Contact Center: What's the Difference?
by Kent Mao | Published On February 7, 2024Both multichannel and omnichannel contact centers offer a variety of ways to communicate with customers.
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8 Ways to Increase Revenue Through Your Contact Center
by Kent Mao | Published On February 2, 2024
Contact Center Data Silos: A Quick Guide
Data silos are a well known issue in the contact center world, but new software solutions can help.
4 Key Strategies to Improve Government Emergency Call Centers
Government call centers play a pivotal role in crisis and emergency response, acting as the first point of contact for citizens seeking assistance.
Contact Center for Credit Unions: 3 Ways ComputerTalk Improved SCCU’s Operations
It's important for banks and credit unions to provide seamless member support through their contact centers. Learn how ComputerTalk’s ice solution made a quick and measurable impact on a BC-based credit union.