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The Best Canadian IVR Payment Providers

IVR (Interactive Voice Response) systems are becoming smarter and more intuitive all the time. They’re not just there to route a customer to the right agent anymore.
Real-Time Call Center Dashboards: Why They Matter

If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later,...
What it really takes to build a chatbot

Building a chatbot takes more than plugging in a tool. From clean data and structured knowledge bases to backend integrations and solid architecture, learn what it really takes to design a chatbot that delivers accurate, helpful results — and avoids...