Increase
customer satisfaction by offering personalized call treatment.-
Microsoft Teams Phone Extensibility: Everything You Need to Know
by Anastasia Micic | Published On May 23, 2025
Explore how Microsoft Teams Phone Extensibility transforms contact centers and learn how ComputerTalk delivers seamless, AI-ready integrations.
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Outbound Lead Generation: The Ultimate Guide to Driving More Sales
by Anastasia Micic | Published On April 28, 2025
Boost your sales with outbound lead generation! Learn best practices, common mistakes to avoid, and how cutting-edge technology can streamline your outreach in this guide.
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How IVR Systems for Manufacturing Improve Efficiency and Enhance CX
by Anastasia Micic | Published On April 15, 2025
Have you ever called a manufacturing company to check in on the status of an order, or ask a billing question, only to be greeted by an automated system guiding you through a list of options? If so, you’ve seen an IVR system for manufacturing in action.
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Manufacturing Contact Centers: Best Practices for Efficiency and Scalability
by Erina Suzuki | Published On April 7, 2025
Today, customer experience should be a priority for every business – no matter which industry you might serve. But every sector faces its own challenges when it comes to earning and maintaining customer loyalty. Manufacturing companies, for instance, have to deal with high volumes of technical queries, complex omnichannel interactions, and endless repetitive processes.
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Top 10 Enterprise Contact Center Solutions in 2025
by Nicole Robinson | Published On April 2, 2025
In 2025, nothing has a bigger impact on any company’s chances of success than their approach to customer experience. Every interaction you have with a customer, whether it’s a sales call or a response to a service request, can make or break your chances of sustainable growth.
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Internal Call Centers: A Complete Guide
by Anastasia Micic | Published On March 11, 2025
Think that call centers are just for managing customer-facing communications? Think again. In today’s fast-paced and ever-evolving business world, your employees need a streamlined and intuitive way to access support, share information, and submit inquiries too. That’s where an internal call center comes in to turbocharge team alignment.
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Contact Center Vendor Support: How to Choose a Partner You Can Rely On
by Nicole Robinson | Published On February 6, 2025
Contact centers are the backbone of customer experience, serving as the first point of contact for resolving issues, answering queries, and building brand loyalty.
Trends in healthcare contact centers are shifting. In the past, budget and resource restrictions left many companies struggling to deliver consistent, intuitive, and memorable experiences to patients. Now, evolving technology, compliance standards, and consumer expectations mean healthcare companies can no...
The contact center is a high-pressure environment, particularly now that customers expect faster, more personalized, and more strategic support from every company. In this space, maintaining high levels of employee engagement is crucial to preserving productivity and customer satisfaction.
Contact centers aren’t just an environment for managing inbound calls. In many industries, companies rely on outbound call center software to improve customer engagement and revenue.
