IVR Benefits
Increase
customer satisfaction by offering personalized call treatment.
Decrease
call times.
Improve
efficiency and productivity.
Automated
speech recognition.
Free
up resources through automation.
Increase first contact resolution by routing to the
appropriate agent.
Reduce
operational costs.
Track
and report the journey of every call.
Gain
Automated Speech Recognition
Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.
IVR and Contact Center Continuity
IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.
Outbound IVR
Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus
TOPICS
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Sample Applications
The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.
We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.
- Appointment Scheduler
- Auto Attendant
- Bill Payment
- Billing and Account Inquiry
- Call Routing
- Check Ordering
- Claim Filing and Processing
- Credit Card Activation
- FAQs
- Hear Shift Schedules
- Listen to Human Resources Listings
- Policy Renewal or Coverage Changes
- Traffic Enforcement - Pay Tickets by Phone
Auto Attendant
ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.
Advantage
When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.
More from our blog
Christopher Rodgers: From Learning to Leading
I was delighted to see photos of employees celebrating over potlucks, quarterly events, and Christmas parties. It was clear to me that ComputerTalk took pride in fostering a strong sense of community and family. The modern and sleek design of the office space also stood out to me, and I could genuinely picture myself being part of the team.
Azure DevOps Project
One of the most rewarding projects I’ve worked on so far has been the Azure DevOps initiative. Through tools like PowerAutomate, I’ve been able to streamline processes and automate workflows from the moment a new order is received in MS Dynamics 365 to the second it closes. It’s provided greater efficiency for our teams, visual clarity on project statuses, and insight through rich data analyzed through PowerBi.
Growth and Learning
So far, I’ve not only gained a deep understanding of ice but have also sharpened my knowledge of technical infrastructure and the complexities of providing cloud services to clients.
Additionally, I’ve developed project management skills that I didn’t have before. From building timelines and managing customer expectations to making critical decisions and collaborating closely with internal teams, I’ve learned how to balance these factors to reach our shared goals.
Advice for Newcomers
My advice to anyone seeking a new journey with ComputerTalk would be this: get to know as many people as possible, as soon as possible. Build strong relationships and lean on those connections to ask great questions, grow faster, and become a leader. People notice when you put in a lot of effort and try your best and, as a result, they’ll support you in your growth.
Why ComputerTalk?
ComputerTalk brings the best of both worlds, a company with a strong history and reputable clients while operating with a start-up energy that fosters innovation and flexibility. The perks like the free lunch program and a hybrid work environment contribute to a better work-life balance.
Above all, the trust and independence I’ve been given here at ComputerTalk stands out the most. Having leadership that believes in your ideas and a team that collaborates so openly makes all the difference. I am incredibly grateful for having leaders that were able to see my skills and abilities from the first day we met. Since then, they’ve given me countless opportunities to work on projects I believe in and motivate me every day. I love the work I do because of them.
If you’re interested in a career at ComputerTalk, click here to apply!