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Contact centers: Protecting sensitive data with critical security controls

Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center...
How to Meet KPIs and Boost Customer Satisfaction

Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
23 Best Practices for Call Center Quality Assurance

Follow these QA best practices to enhance your call center and improve customer satisfaction.