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Optimizing Contact Center Operations With Microsoft Teams
by Anastasia Micic | Published On April 16, 2024Learn how Microsoft Teams integrated contact centers are reshaping workflow optimization, communication strategies, and more!
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Microsoft Copilot for your Contact Center
by Nicole Robinson | Published On April 11, 2024If you run a contact center, you know how important it is to respond to customers quickly and accurately.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
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Call Centers vs. Contact Centers – What You Need to Know
by Anastasia Micic | Published On January 25, 2024Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.
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7 Best Practices for Contact Center Data Security
by Kent Mao | Published On December 6, 2023Cybersecurity is increasingly important in today’s digital age. Learn how to protect your customer data from cyberattacks.
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How to Meet KPIs and Boost Customer Satisfaction
by Anastasia Micic | Published On November 1, 2023Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
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7 Reasons You Need Skills-Based Routing in Your Contact Center
by Anastasia Micic | Published On October 12, 2023
Slice of ice recap: Troubleshooting ice (Part 1)
On Wednesday, August 19th, ComputerTalk hosted the first official session in its newly renamed webinar series, Slice of ice (formerly Lunch & Learn). The topic was Troubleshooting ice.

Is Your Contact Center Holiday-Ready?
Now that summer has officially arrived, it’s time to get excited for the first holiday of the season. Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking...

Slice of ice Recap: Connect with Customers on Any Channel
On Wednesday, February 17th, ComputerTalk presented their latest Slice of ice webinar: Connect with Customers on Any Channel. In this session, account owner Vithusan Jegatheeswaran discussed contact center trends and challenges, the meaning of omnichannel, how ice can help your...
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