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7 Reasons You Need Skills-Based Routing in Your Contact Center

Enhance your contact center performance with skills-based routing.
Slice of ice Recap: Expanding your Contact Center with iceChat

On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help...
How to Integrate Your Call Center with Salesforce

You may be familiar with Salesforce as a CRM platform, but did you know that it can enhance your call center too?