Increase
customer satisfaction by offering personalized call treatment.-
PCI Compliance in Call Centers: Protecting Customer Data and Building Trust
by Erina Suzuki | Published On August 7, 2024
Today’s customers expect faster, more efficient, and more convenient experiences when they contact businesses, but they’re not willing to compromise on the security of their data. That’s why it’s so important for organizations to ensure they’re investing in the right approach to making their contact center PCI compliant.
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Impressive IVR Script Examples for Higher Education
by Erina Suzuki | Published On August 1, 2024
The IVR system is one of the most important tools in any contact center, allowing you to deliver streamlined self-service experiences to customers and manage calls more effectively. In the higher education sector, the right IVR can streamline everything from handling admission requests, to delivering constant support to students.
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The Best Intelligent IVR Solutions for 2025
by Anastasia Micic | Published On July 23, 2024
In recent years, the introduction of artificial intelligence into IVR solutions has taken the potential of this technology to the next level.
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7 Ways Credit Unions Can Revolutionize Member Experience
by Anastasia Micic | Published On July 16, 2024
Creating the best member experience means enhancing communication efficiency, leveraging AI capabilities, and more. Read on to discover how to do this.
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How to Implement an Effective Customer Feedback Loop
by Anastasia Micic | Published On July 3, 2024
Uncover the secrets to improving your services with customer feedback. Learn strategies for effective feedback analysis and implementation to enhance customer experience.
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10 Best Practices for Higher Education Contact Centers
by Kent Mao | Published On June 27, 2024
Creating the best experiences for your students and staff starts with developing a strong contact center strategy.
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What is a Virtual Agent for Call Centers?
by Nicole Robinson | Published On June 19, 2024
Virtual agents are quickly becoming a crucial part of the modern contact center, extending the functionality of the traditional chatbot to transform self-service.
Businesses invest significant resources to generate new leads and convert them into customers. While generating new leads is important for organizations, reducing customer churn for existing customers is just as crucial to any organization’s success.
Oftentimes, we hear organizations emphasizing the importance of customer experience. While the customer experience plays a dominant role for organizations, the employee experience usually gets overlooked.
Excellent customer service is more than just providing quick, accurate responses to customer inquiries. From chatbots to personalized experiences using CRM integrations, there are plenty of ways to take your customer service to the next level.
