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Top 5 ways to show appreciation to your agents

It is Employee Appreciation Day in Canada and the US! Celebrate this special day by showing employees your appreciation. Keeping employees happy and motivated can be challenging for any employer, and contact centers are no exception. Continue reading to learn...
Here's How Technology Can Solve 4 Major Operational Problems in Healthcare

In a society heavily impacted by a recent global pandemic, hospitals have been under a strain unlike any seen before in our lifetime. With this and the day-to-day strains of staff shortages and an aging population, the healthcare industry needs...
7 Customer Service Tips for Optimizing Your Contact Center this Holiday Season

The end-of-year holiday season is often one of the most joyous seasons for celebrating with family and friends. However, it is also one of the busiest and most important seasons of the year for customer service. High volumes of holiday...