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ComputerTalk Releases ice 13

ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover...
AI Chatbots in Customer Service: A Guide

AI chatbots have become a major part of our daily lives. Learn more about these modern, AI-powered virtual agents.
Strengthen Your Contact Center With Canned Responses

With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction. Read on to discover the value of canned responses and best practices when implementing them within your contact center.