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  • Staff Spotlight: Richard Teixeira

    by Richard Teixeira | Published On March 30, 2023

    It was a fast, very satisfying 11+ years leading to retirement after spending almost 30 years in a large telecom organization, with some shorter terms with hardware and software focused companies similar in size to ComputerTalk.


  • Emergency Contact Center: A Lifeline in Crisis Management

    by Erina Suzuki | Published On March 24, 2023

    With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.


  • ComputerTalk's ice Contact Center vs. NICE

    by Anastasia Micic | Published On March 24, 2023

    ComputerTalk is pleased to announce that we have been scored as a leader against NICE in the Info-Tech Research Group's SoftwareReviews. Continue reading to find out what categories we outperformed NICE in.


  • 7 Essential Software Integrations for Call Centers

    by Erina Suzuki | Published On March 10, 2023

    Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.


  • How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2

    by Shaundalee Carvalho | Published On March 8, 2023

    A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.


  • Join ComputerTalk at Enterprise Connect 2023!

    by Erina Suzuki | Published On February 21, 2023

    We are looking forward to exhibiting at the Enterprise Connect Conference in Florida this year. Read on to learn more about Enterprise Connect and schedule a meeting with us!


  • ComputerTalk’s ice Contact Center vs. Five9

    by Shaundalee Carvalho | Published On February 17, 2023

    ComputerTalk is pleased to announce that we have been scored as a leader against Five9 in the InfoTech Research Group’s SoftwareReviews.

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