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  • Microsoft Copilot vs Agent Assist: Which is Best for Contact Centers?

    by Nicole Robinson | Published On April 23, 2025

    It’s safe to say that the contact center has entered its intelligent era. Artificial Intelligence has transformed from a novel concept into something that influences every customer-focused workflow and contact center application. AI isn’t just revolutionizing customer self-service either – it’s augmenting employees, giving every team member access to constant support and guidance.


  • Top 10 Enterprise Contact Center Solutions in 2025

    by Nicole Robinson | Published On April 2, 2025

    In 2025, nothing has a bigger impact on any company’s chances of success than their approach to customer experience. Every interaction you have with a customer, whether it’s a sales call or a response to a service request, can make or break your chances of sustainable growth.

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