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How to Manage Cloud-based Contact Center Security
by Nicole Robinson | Published On April 5, 2024Explore the necessity of advanced security protocols for cloud-based contact centers and safeguarding your operations.
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Contact Center Workforce Management: Best Software Tools in 2024
by Kent Mao | Published On April 5, 2024Workforce management tools are essential for running an efficient contact center. Learn more about different options for WFM software.
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Don’t make your agents hunt for information
by Anastasia Micic | Published On March 28, 2024Happy Easter! Today we often think about spring being upon us and the chance to get chocolate eggs from the Easter bunny. While you may enjoy hunting for chocolate eggs, agents don’t love hunting for information. That’s why it’s important to enhance your agents’ productivity by providing them with the information they need.
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Cloud Contact Center: Best Practices and Software for 2024
by Kent Mao | Published On March 27, 2024
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25 Years of Service: My Journey at ComputerTalk
by Isaac Chan | Published On March 26, 2024I have been working at ComputerTalk for a quarter of a century! I can't count on one hand the events in my life that surpass this milestone.
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Microsoft Operator Connect for Contact Centers: A Complete Guide
by Nicole Robinson | Published On March 22, 2024
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ACD vs IVR in Call Centers: What’s the Difference?
by Kent Mao | Published On March 20, 2024
Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers
The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
5 Ways to Spread Love to Your Contact Center Agents This Valentine’s Day
Happy Valentine’s Day! On this day of love, we often think about ways we can show love and appreciation to the important people in our lives. But while it may not be your first thought, today is also a great...
Omnichannel vs. Multichannel Contact Center: What's the Difference?
Both multichannel and omnichannel contact centers offer a variety of ways to communicate with customers.