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  • Microsoft Copilot vs Agent Assist: Which is Best for Contact Centers?

    by Nicole Robinson | Published On April 23, 2025

    It’s safe to say that the contact center has entered its intelligent era. Artificial Intelligence has transformed from a novel concept into something that influences every customer-focused workflow and contact center application. AI isn’t just revolutionizing customer self-service either – it’s augmenting employees, giving every team member access to constant support and guidance.


  • How IVR Systems for Manufacturing Improve Efficiency and Enhance CX

    by Anastasia Micic | Published On April 15, 2025

    Have you ever called a manufacturing company to check in on the status of an order, or ask a billing question, only to be greeted by an automated system guiding you through a list of options? If so, you’ve seen an IVR system for manufacturing in action.


  • Manufacturing Contact Centers: Best Practices for Efficiency and Scalability

    by Erina Suzuki | Published On April 7, 2025

    Today, customer experience should be a priority for every business – no matter which industry you might serve. But every sector faces its own challenges when it comes to earning and maintaining customer loyalty. Manufacturing companies, for instance, have to deal with high volumes of technical queries, complex omnichannel interactions, and endless repetitive processes.


  • Reflections from Enterprise Connect 2025: Elevating Customer Experience with AI

    by Jean-Nicolas Robitaille | Published On April 4, 2025

    At Enterprise Connect 2025, the evolving role of AI in customer experience (CX) took center stage. The event highlighted the importance of a holistic CX approach, where AI plays a key role in enhancing customer journeys.


  • Top 10 Enterprise Contact Center Solutions in 2025

    by Nicole Robinson | Published On April 2, 2025

    In 2025, nothing has a bigger impact on any company’s chances of success than their approach to customer experience. Every interaction you have with a customer, whether it’s a sales call or a response to a service request, can make or break your chances of sustainable growth.


  • IVR for Utilities: Benefits, Trends, and Best Practices

    by Erina Suzuki | Published On March 26, 2025

    Learn all about how IVR solutions benefit utilities companies, and discover the best practices for using IVRs effectively in this guide.


  • Eric Prits: Growing My Career At ComputerTalk

    by Eric Prits | Published On March 24, 2025

    My journey first started at ComputerTalk back in 2019, right out of university, on the Application Development team.

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