Increase
customer satisfaction by offering personalized call treatment.-
The Ultimate Guide to Call Center Queue Management: Strategies, Tools, and Best Practices
by Nicole Robinson | Published On November 27, 2024
Nobody likes waiting in a queue. Waiting in a call center queue can be just as frustrating as waiting in line at a store.
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Yuke Guo: Navigating new challenges
by Yuke Guo | Published On November 25, 2024
My interview process here was memorable. It was cold and rainy, and I was wrecked with nerves. When I got to the boardroom, the nerves only got worse – seeing Laura, plus three new intimidating figures, all for my first in-person interview. However, they were all very welcoming.
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Workforce Engagement Management for Contact Centers: A Guide
by Nicole Robinson | Published On November 19, 2024
The contact center is a high-pressure environment, particularly now that customers expect faster, more personalized, and more strategic support from every company. In this space, maintaining high levels of employee engagement is crucial to preserving productivity and customer satisfaction.
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Contact Center Intelligence: The Complete Guide to CCI
by Anastasia Micic | Published On November 12, 2024
Modern contact centers are moving through a period of significant transformation, thanks to evolving customer expectations and the rise of new technologies.
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Slice of ice Recap – Mastering Evaluations
by Anastasia Micic | Published On November 8, 2024
On Wednesday, October 30th, ComputerTalk hosted our latest Slice of ice webinar on mastering the evaluations tool. During this webinar, our Training & Documentation specialist, Diane Vasquez, outlined how to leverage your evaluation tool.
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How to Calculate Your ROI for your Outbound Call Center Software
by Nicole Robinson | Published On November 7, 2024
Contact centers aren’t just an environment for managing inbound calls. In many industries, companies rely on outbound call center software to improve customer engagement and revenue.
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IVR Payments: The Ultimate Guide to IVR Payment Processing
by Erina Suzuki | Published On October 31, 2024
Modern IVR systems are more than just valuable tools that help customers navigate their journey with your call center. Today’s solutions allow companies to automate a range of processes, from routing callers to the right agent, to processing transactions.
Trends in healthcare contact centers are shifting. In the past, budget and resource restrictions left many companies struggling to deliver consistent, intuitive, and memorable experiences to patients. Now, evolving technology, compliance standards, and consumer expectations mean healthcare companies can no...
The outbound dialer is a valuable tool in many contact centers, revolutionizing how businesses manage customer communications. These dialing systems can rapidly connect customer service and sales agents with customers, increasing revenue and reducing agent idle time.
Microsoft Teams call center partners are helping businesses of all sizes increase the value of their technology investments. Today, Microsoft (MS) Teams is one of the most popular communication and collaboration platforms worldwide, empowering more than 320 million monthly active...
