When customers call your utilities company, they need information fast. The last thing they want when they’re dealing with a power outage or similar issue is a maze of menu options. That’s why it’s so important to use the right IVR scripts for utilities.

Explore how Microsoft Teams Phone Extensibility transforms contact centers and learn how ComputerTalk delivers seamless, AI-ready integrations.

I joined ComputerTalk during peak-pandemic times- when banana bread was a national pastime and Zoom backgrounds were judged harder than actual office decor. My job? Marketing! Specifically, lots of copywriting. Thought leadership blogs. Punchy taglines. And optimizing content so it could charm search engines and humans (the real challenge, if we’re being honest). But something funny happened on the way to the word count: I fell in love with design.

Forget complex menus and robotic voices. Discover valuable IVR in finance script examples designed to improve customer experience, reduce call times, and drive serious results in this guide.

We’re living in a world where grocery orders arrive in hours and digital assistants respond to our every question. It’s only natural that citizens would expect the same kind of speed, convenience, and simplicity from government service providers. That’s where AI in government processes makes a huge difference.

Boost your sales with outbound lead generation! Learn best practices, common mistakes to avoid, and how cutting-edge technology can streamline your outreach in this guide.

Reflecting on my time at ComputerTalk, I'm proud to have been part of a team that turned bold ideas into real innovation. What kept me here for so long wasn't just the technology, it was the opportunity to solve meaningful problems and work alongside incredible people.