Skip to main content Skip to navigation
  • Contact Center Outsourcing: Smart Scalable Customer Service

    by Anastasia Micic | Published On June 25, 2025

    Growth is a positive thing for any company. The more customers you attract and the more products you sell, the more successful your business becomes.


  • Slice of ice Recap: Introducing ice 15

    by Shaundalee Carvalho | Published On June 24, 2025

    On Wednesday, June 11th, ComputerTalk hosted our latest Slice of ice webinar. During this webinar, our Training and Documentation Specialist, Christina Liu, presented some of the new features and improvements in our latest release.


  • Clement Leung: Thirteen years of learning, leading, and innovating

    by Clement Leung | Published On June 19, 2025

    When I joined ComputerTalk in 2011, I never imagined I’d spend over a decade growing alongside this incredible company.


  • How to Handle Different Communication Channels

    by Nicole Robinson | Published On June 18, 2025

    Discover how to manage different communication channels for customer service, meet rising customer expectations, and create seamless experiences across chat, email, phone, and more.


  • CXS Summit 2025: The future of CX is AI-powered, yet more human-centered

    by Gabriel De Guzman | Published On June 12, 2025

    The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took away from the conference was not just insights on how to improve an organization’s customer experience, but a deeper appreciation for why the work we do at ComputerTalk is so meaningful.


  • The Best Canadian IVR Payment Providers

    by Nicole Robinson | Published On June 11, 2025

    IVR (Interactive Voice Response) systems are becoming smarter and more intuitive all the time. They’re not just there to route a customer to the right agent anymore.


  • The Ultimate Guide to Using AI in Education Contact Centers

    by Erina Suzuki | Published On June 3, 2025

    Think AI in customer service is just for retail companies? Think again. With artificial intelligence, educators can deliver better student and customer support at scale, while reducing costs. It’s a win-win for everyone. As AI becomes more versatile, sophisticated, and accessible, there’s never been a better time to upgrade your support strategy.

TOPICS

ASK US A QUESTION

Q&A Form Loading...


{{'qAndAReqForm.recaptcha.invalid' | getString}}

The Ultimate Guide to IVR Scripts for Utilities 🛠️(With Templates & Tips)

When customers call your utilities company, they need information fast. The last thing they want when they’re dealing with a power outage or similar issue is a maze of menu options. That’s why it’s so important to use the right...
Manufacturing Contact Centers: Best Practices for Efficiency and Scalability

Today, customer experience should be a priority for every business – no matter which industry you might serve. But every sector faces its own challenges when it comes to earning and maintaining customer loyalty. Manufacturing companies, for instance, have to...
The Role of AI in Government CX

We’re living in a world where grocery orders arrive in hours and digital assistants respond to our every question. It’s only natural that citizens would expect the same kind of speed, convenience, and simplicity from government service providers. That’s where...