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Contact Center Outsourcing: Smart Scalable Customer Service
by Anastasia Micic | Published On June 25, 2025Growth is a positive thing for any company. The more customers you attract and the more products you sell, the more successful your business becomes.
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Slice of ice Recap: Introducing ice 15
by Shaundalee Carvalho | Published On June 24, 2025On Wednesday, June 11th, ComputerTalk hosted our latest Slice of ice webinar. During this webinar, our Training and Documentation Specialist, Christina Liu, presented some of the new features and improvements in our latest release.
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Clement Leung: Thirteen years of learning, leading, and innovating
by Clement Leung | Published On June 19, 2025When I joined ComputerTalk in 2011, I never imagined I’d spend over a decade growing alongside this incredible company.
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How to Handle Different Communication Channels
by Nicole Robinson | Published On June 18, 2025Discover how to manage different communication channels for customer service, meet rising customer expectations, and create seamless experiences across chat, email, phone, and more.
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CXS Summit 2025: The future of CX is AI-powered, yet more human-centered
by Gabriel De Guzman | Published On June 12, 2025The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took away from the conference was not just insights on how to improve an organization’s customer experience, but a deeper appreciation for why the work we do at ComputerTalk is so meaningful.
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The Best Canadian IVR Payment Providers
by Nicole Robinson | Published On June 11, 2025IVR (Interactive Voice Response) systems are becoming smarter and more intuitive all the time. They’re not just there to route a customer to the right agent anymore.
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The Ultimate Guide to Using AI in Education Contact Centers
by Erina Suzuki | Published On June 3, 2025Think AI in customer service is just for retail companies? Think again. With artificial intelligence, educators can deliver better student and customer support at scale, while reducing costs. It’s a win-win for everyone. As AI becomes more versatile, sophisticated, and accessible, there’s never been a better time to upgrade your support strategy.


