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How to Handle Call Spikes in Customer Service Without Sacrificing CX

Learn how to handle call spikes without sacrificing customer experience. This guide shares 10 proven strategies to manage high call volume, improve forecasting, and keep your team ready for potential surges.
AI in Education Contact Centers: Key Use Cases Driving Efficiency

Let’s talk about what’s happening inside a typical education contact center right now.
Clement Leung: Thirteen years of learning, leading, and innovating

When I joined ComputerTalk in 2011, I never imagined I’d spend over a decade growing alongside this incredible company.