Increase
customer satisfaction by offering personalized call treatment.-
3 Benefits of Integrating Social Media with Your Contact Center
Published On October 2, 2019
More and more customers are turning to social media when contacting an organization. They are using the communication platforms they use in their everyday lives and expect increased customer service when their issues are exposed in public. The expectations have gone from waiting to hear back through emails exchanges to instant responses and fluid back and forth conversations with contact center agents.
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Using Omnichannel Communications to Accelerate Ticket Sales Through your Contact Center
Published On September 13, 2019
Follow Fan Fred below as he interacts with his favorite sports team, the iceville Beavers. See how the iceville Beavers enhanced Fan Fred’s experience throughout the season which lead to increased ticket sales.
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How to Overcome Your Customers' Top 6 Frustrations When Contacting Your Organization
Published On September 13, 2019
At ComputerTalk, we’re not just contact center providers; we’re customers too. At one point or another, we have all used a contact center to reach out to an organization. We understand the pain points that customers face when contacting an organization and we want to help organizations solve some of those problems for their customers.
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ice and Microsoft Teams migration
by Chris Bardon | Published On September 11, 2019
If Microsoft Teams is your organization’s final destination, there are many paths to get there and several resources online that can help guide you through the process. There are factors to consider such as whether or not to use calling plans or direct routing, how and when to migrate Skype for Business users’ meetings, and how to stage upgrades so that users can still collaborate while in different upgrade modes.
