Increase
customer satisfaction by offering personalized call treatment.-
8 Reasons You Should Integrate Your CRM With Your Contact Center
by Shaundalee Carvalho | Published On April 1, 2022
Your contact center and your Customer Relationship Management (CRM) tool are a lot like peanut butter and jelly – both great on their own, but even better together.
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Contact Centers in Banks and Financial Institutions: A Valuable Role
by Erina Suzuki | Published On February 3, 2022
Financial institutions have been pioneers in the adoption of contact centers to service their clients and provide personalized experiences.
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Discover 6 ways a modern contact center solution can reduce operating costs
by Erina Suzuki | Published On November 4, 2021
Whether your business handles 100 or 10,000 inquiries a day, a modern contact center is essential for streamlining communication effectively. By leveraging advanced tools like artificial intelligence (AI), workforce management (WFM), and more, you can optimize your contact center and reduce operating costs. Read on to learn 6 ways to modernize your contact center.
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4 Ways ice Contact Center Helped a Retailer Save Time and Money
by Shaundalee Carvalho | Published On August 6, 2021
For over 30 years, ComputerTalk has been helping organizations provide outstanding customer experiences.
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Slice of ice Recap: Getting the Most of Integrating ice with Your CRM
by Shaundalee Carvalho | Published On December 15, 2020
On Wednesday, November 18th, ComputerTalk presented their latest Slice of ice webinar: Getting the Most of Integrating ice with Your CRM. In this session, ComputerTalk’s Product Marketer, Danielle Wong, discussed different CRM systems that ice integrates with, benefits and features of CRM integrations, and examples of how they work.
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ice and Teams - Better Together
by Chris Bardon | Published On October 23, 2019
The ice Contact Center already has full support for Microsoft Teams. Using the Teams client in conjunction with iceBar not only gives agents advanced call controls, but also screen pop and application integrations, visibility into the state of queues, and specialized and granular state controls that go beyond what Teams offers natively. This made for a great first step, but for organizations that are all in on Teams, we wanted to make the integration tighter and enhance the agent and supervisor experience.
