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  • How to Make the Most of Customer Service Analytics in Call Centers

    by Erina Suzuki | Published On November 6, 2023

    In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as rich reservoirs of invaluable customer data, capturing every nuance of client interactions.

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