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  • Microsoft Copilot vs Agent Assist: Which is Best for Contact Centers?

    by Nicole Robinson | Published On April 23, 2025

    It’s safe to say that the contact center has entered its intelligent era. Artificial Intelligence has transformed from a novel concept into something that influences every customer-focused workflow and contact center application. AI isn’t just revolutionizing customer self-service either – it’s augmenting employees, giving every team member access to constant support and guidance.


  • 20 Proven Strategies for Contact Center Workforce Optimization

    by Erina Suzuki | Published On February 19, 2025

    Learn how to boost efficiency and productivity, reduce costs, and transform customer service with these expert tips for contact center workforce optimization.


  • Top 2025 Trends in Customer Service

    by Anastasia Micic | Published On February 13, 2025

    Ready to transform customer experience in 2025? Discover the top customer service trends shaping today’s landscape, from agentic AI and hyper-personalization to employee experience.

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