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Microsoft Copilot vs Agent Assist: Which is Best for Contact Centers?
by Nicole Robinson | Published On April 23, 2025It’s safe to say that the contact center has entered its intelligent era. Artificial Intelligence has transformed from a novel concept into something that influences every customer-focused workflow and contact center application. AI isn’t just revolutionizing customer self-service either – it’s augmenting employees, giving every team member access to constant support and guidance.
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20 Proven Strategies for Contact Center Workforce Optimization
by Erina Suzuki | Published On February 19, 2025Learn how to boost efficiency and productivity, reduce costs, and transform customer service with these expert tips for contact center workforce optimization.
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Top 2025 Trends in Customer Service
by Anastasia Micic | Published On February 13, 2025