-
How to Align Microsoft Teams for Superior Customer Service
by Anastasia Micic | Published On March 19, 2024Explore how Microsoft Teams revolutionizes customer service in contact centers, fostering enhanced interaction, collaboration, and customer satisfaction.
-
9 Key Strategies for Keeping Top Talent in Your Contact Center
by Nicole Robinson | Published On March 6, 2024Agent retention is the cornerstone of successful contact centers. The caliber of customer interactions directly influences business outcomes, making it essential to prioritize employee retention.
-
How to Improve Patient Communication in Healthcare
by Nicole Robinson | Published On March 1, 2024Discover how advanced digital solutions are transforming patient communication in healthcare, ensuring privacy and addressing diverse needs effectively.
-
Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers
by Nicole Robinson | Published On February 22, 2024The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
-
Asynchronous Communication In Contact Centers: Everything You Need To Know
by Erina Suzuki | Published On January 31, 2024While asynchronous communication, such as email, has been around for decades, its relevance has grown significantly in today’s fast-paced, convenience-driven society.
-
How to Enhance Every Touchpoint in a Customer’s Journey
by Nicole Robinson | Published On December 23, 2023Discover key strategies to enhance customer journeys with effective touchpoint analysis and customer experience enhancement.
-
The Benefits of Merging Traditional and Digital Communications in Contact Centers
by Erina Suzuki | Published On December 18, 2023