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3 Contact Center Tools to Improve Efficiency and Drive Customer Engagement
Published On June 17, 2021
If you've ever reached out to a business and experienced long wait times as a customer, you know how annoying and frustrating it can be.
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Top 10 Training Methods to Increase Agent Productivity and Customer Experience
Published On May 18, 2021
Contact centers are the direct point of communication between you and your customers. They influence the perception of your organization and play a role in customer satisfaction with your product or service, directly influencing if customers are going to recommend you to others.
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8 Reasons You Should Add Webchat to Your Contact Center Today
by Shaundalee Carvalho | Published On April 28, 2021
While voice has been the channel traditionally associated with call centers for years, many modern contact centers have now evolved to include webchat capabilities.
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The Evolution of a Contact Center’s Role in a Pandemic
by Shaundalee Carvalho | Published On March 29, 2021
The past year has been a difficult and unprecedented time for many organizations. Governments and businesses have needed to adapt to the changing needs of their citizens and their customers, from emergency benefits programs and high inquiry volumes to COVID-19 testing and vaccine roll-out plans. Through all these changes, ComputerTalk has been there for our customers every step of the way.
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What are the Differences Between a Call Center and a Contact Center?
Published On March 8, 2021
The terms call center and contact center are commonly thrown around in the industry. But what are the actual differences between the two?
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How to Overcome the Top 6 Customer Frustrations When Contacting an Organization
Published On September 13, 2019
At ComputerTalk, we’re not just contact center providers; we’re customers too. We know firsthand the frustrations that come with reaching out to a business’ customer service team.
