Increase
customer satisfaction by offering personalized call treatment.-
New Call Center Agents Should Keep These 7 Tips in Mind
by Erina Suzuki | Published On April 29, 2022
Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.
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Here's Why You Should Integrate Social Media Within Your Contact Center
by Erina Suzuki | Published On April 8, 2022
Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their customer service.
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How can academic institutions leverage customer service as their competitive advantage?
by Erina Suzuki | Published On March 25, 2022
The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.
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7 Teams Features and Settings You Should be Taking Advantage of Right Now
by Shaundalee Carvalho | Published On March 18, 2022
Are you using these features and settings?
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Top 5 ways to show appreciation to your agents
by Erina Suzuki | Published On March 4, 2022
It is Employee Appreciation Day in Canada and the US! Celebrate this special day by showing employees your appreciation. Keeping employees happy and motivated can be challenging for any employer, and contact centers are no exception. Continue reading to learn five effective ways to show appreciation to your agents today and beyond.
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Contact Centers in Banks and Financial Institutions: A Valuable Role
by Erina Suzuki | Published On February 3, 2022
Financial institutions have been pioneers in the adoption of contact centers to service their clients and provide personalized experiences.
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Find out 6 ways you can reduce customer churn
by Erina Suzuki | Published On January 21, 2022
Businesses invest significant resources to generate new leads and convert them into customers. While generating new leads is important for organizations, reducing customer churn for existing customers is just as crucial to any organization’s success.
