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  • 7 Reasons You Need Skills-Based Routing in Your Contact Center

    by Anastasia Micic | Published On October 12, 2023

    Enhance your contact center performance with skills-based routing.


  • Key Ways to Improve Customer Support Services

    by Nicole Robinson | Published On October 11, 2023

    Elevate your business with effective customer support strategies. Discover key approaches to optimize service quality, enhance customer satisfaction, and achieve long-term success.


  • Strengthen Your Contact Center With Canned Responses

    by Anastasia Micic | Published On August 30, 2023

    With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction. Read on to discover the value of canned responses and best practices when implementing them within your contact center.


  • What is a Microsoft Teams Native Contact Center?

    by Nicole Robinson | Published On August 25, 2023

    In today’s dynamic landscape where customer expectations are constantly evolving and technological advancements like AI are reshaping how businesses operate, the contact center space stands at the forefront of this transformation. As customer preferences are shifting, organizations are looking to stay ahead of the game by enhancing their contact center with Microsoft Teams.


  • Revolutionizing Retail: A Journey Towards Enhancing Customer Experience

    by Anastasia Micic | Published On August 4, 2023

    Customer experience is crucial for any business, especially customer-facing organizations like retail companies. In this dynamic and highly competitive business environment, delivering high-quality customer service is a critical factor for success.


  • Can Conversational AI Redefine the Future of Contact Centers?

    by Nicole Robinson | Published On July 21, 2023

    In an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional methods of managing contact centers to struggle with ever-increasing customer demands and the growing need for seamless, omnichannel support.


  • 7 Steps Supervisors Must Take To Manage Agents Working In A Hybrid Environment

    by Anastasia Micic | Published On April 28, 2023

    Since the pandemic many organizations have opted to implement a hybrid work environment where employees have the flexibility to choose when they work in the office. Here are some tips to ensure your contact center is operating efficiently and that your agents feel supported!

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