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  • 5 IVR Script Examples for Healthcare

    by Nicole Robinson | Published On October 16, 2024

    The IVR (Interactive Voice Response) system is a crucial resource for healthcare contact centers. Not only does it help you enable rapid, convenient self-service experiences for patients, but it can establish the foundation for a positive relationship with your target audience.


  • The Top Trends in Healthcare Contact Centers to Watch in 2025

    by Erina Suzuki | Published On September 24, 2024

    Trends in healthcare contact centers are shifting. In the past, budget and resource restrictions left many companies struggling to deliver consistent, intuitive, and memorable experiences to patients. Now, evolving technology, compliance standards, and consumer expectations mean healthcare companies can no longer afford to overlook the importance of a well-designed contact center.

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