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  • Slice of ice Recap: Navigating iceAdministrator Part 2

    by Shaundalee Carvalho | Published On November 17, 2020

    On Wednesday October 21st, ComputerTalk presented Part 2 of a two-part webinar series on Navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar, talked about skills and prioritization of queues. The session built on Navigating iceAdministrator Part 1, which covered iceAdministrator basics.


  • Slice of ice Recap: Navigating iceAdministrator Part 1

    by Shaundalee Carvalho | Published On October 20, 2020

    On Wednesday, September 16th, ComputerTalk presented the first of two Slice of ice (formerly Lunch and Learn) sessions devoted to navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar provided an overview of iceAdministrator, discussed managing your contact center, and explained the ice training configuration.

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