-
The Ultimate Guide to Call Center Queue Management: Strategies, Tools, and Best Practices
by Nicole Robinson | Published On November 27, 2024Nobody likes waiting in a queue. Waiting in a call center queue can be just as frustrating as waiting in line at a store.
-
5 IVR Script Examples for Healthcare
by Nicole Robinson | Published On October 16, 2024The IVR (Interactive Voice Response) system is a crucial resource for healthcare contact centers. Not only does it help you enable rapid, convenient self-service experiences for patients, but it can establish the foundation for a positive relationship with your target audience.
-
The Outbound Dialer: Benefits and Tips for Making the Right Choice
by Nicole Robinson | Published On August 13, 2024The outbound dialer is a valuable tool in many contact centers, revolutionizing how businesses manage customer communications. These dialing systems can rapidly connect customer service and sales agents with customers, increasing revenue and reducing agent idle time.
-
How Conversational AI Can Enhance Customer Service in 2024
by Erina Suzuki | Published On September 28, 2023Customer satisfaction is critical to running a successful business but maintaining a full-time customer service team can be expensive. This has often forced companies into a dilemma: choose between high customer satisfaction with higher operational costs or settle for lower costs with potentially dissatisfied customers.