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ComputerTalk Client Reviews Featured in InfoTech Research Group's Report
by Erina Suzuki | Published On August 18, 2023.png?sfvrsn=b0bff99d_1 "03 - ComputerTalk - Wordcloud (1)")
We are excited to share that ComputerTalk has once again demonstrated its devotion to client satisfaction and received exceptional feedback from our customers in InfoTech Research Group’s SoftwareReviews report. This accomplishment showcases our technical skills and commitment to being transparent, trustworthy, and focused on our clients.
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Why Excellent Customer Service Is Important and How to Improve It
by Erina Suzuki | Published On July 14, 2023
Excellent customer service plays a critical role in an organization’s long-term success. It directly impacts customer loyalty, brand reputation, and revenue growth—making it more than just a support function.
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ComputerTalk’s ice Contact Center Leads in Vendor Capability Satisfaction!
by Shaundalee Carvalho | Published On June 26, 2023
ComputerTalk is pleased to announce that we have been scored as a leader against competitors in vendor capability satisfaction in the InfoTech Research Group’s SoftwareReviews.
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What is a Contact Center?
by Erina Suzuki | Published On June 2, 2023
A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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ComputerTalk stands out from its competitors by exceeding client expectations
by Erina Suzuki | Published On May 5, 2023
ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
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Emergency Contact Center: A Lifeline in Crisis Management
by Erina Suzuki | Published On March 24, 2023
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
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ComputerTalk’s ice Contact Center vs. Five9
by Shaundalee Carvalho | Published On February 17, 2023
ComputerTalk is pleased to announce that we have been scored as a leader against Five9 in the InfoTech Research Group’s SoftwareReviews.
ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
Excellent customer service plays a critical role in an organization’s long-term success. It directly impacts customer loyalty, brand reputation, and revenue growth—making it more than just a support function.