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  • Microsoft Copilot vs Agent Assist: Which is Best for Contact Centers?

    by Nicole Robinson | Published On April 23, 2025

    It’s safe to say that the contact center has entered its intelligent era. Artificial Intelligence has transformed from a novel concept into something that influences every customer-focused workflow and contact center application. AI isn’t just revolutionizing customer self-service either – it’s augmenting employees, giving every team member access to constant support and guidance.


  • Microsoft Copilot for your Contact Center

    by Nicole Robinson | Published On April 11, 2024

    If you run a contact center, you know how important it is to respond to customers quickly and accurately.

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