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5 Ways to Spread Love to Your Contact Center Agents This Valentine’s Day
by Shaundalee Carvalho | Published On February 14, 2024Happy Valentine’s Day! On this day of love, we often think about ways we can show love and appreciation to the important people in our lives. But while it may not be your first thought, today is also a great opportunity to think about how we can show love on a larger scale.
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AI Chatbots in Customer Service: A Guide
by Kent Mao | Published On February 14, 2024AI chatbots have become a major part of our daily lives. Learn more about these modern, AI-powered virtual agents.
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Omnichannel vs. Multichannel Contact Center: What's the Difference?
by Kent Mao | Published On February 7, 2024Both multichannel and omnichannel contact centers offer a variety of ways to communicate with customers.
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8 Ways to Increase Revenue Through Your Contact Center
by Kent Mao | Published On February 2, 2024
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Gamification for Contact Centers: The Ultimate Guide
by Kent Mao | Published On January 23, 2024Imagine a contact center where work doesn't feel like a daily grind, but more like an exciting game that everyone's eager to play.
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What is IVR in a Call Center?
by Nicole Robinson | Published On January 15, 2024Explore IVR's crucial role in modern call centers, optimizing customer interactions and operational efficiency with advanced technology.
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How to Scale Call Center Operations with Microsoft Teams
by Anastasia Micic | Published On January 5, 2024