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How To Evaluate a Call Center Agent’s Performance
by Anastasia Micic | Published On April 29, 2024From first contact resolution to net promoter score, there are a variety of ways to measure your agents' performance.
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Contact Center Quality Management: Best Software Tools in 2025
by Kent Mao | Published On April 18, 2024From analytics to agent coaching tools, there are many quality management solutions on the market today.
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Optimizing Contact Center Operations With Microsoft Teams
by Anastasia Micic | Published On April 16, 2024Learn how Microsoft Teams integrated contact centers are reshaping workflow optimization, communication strategies, and more!
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Call Center Authentication: Best Methods and Software in 2025
by Kent Mao | Published On April 12, 2024Call centers are getting larger, busier, and more complex than ever. They’re also becoming more popular targets for criminals and fraudsters.
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How Call Center Solutions Improve Education Enrollment
by Nicole Robinson | Published On April 9, 2024
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How to Manage Cloud-based Contact Center Security
by Nicole Robinson | Published On April 5, 2024Explore the necessity of advanced security protocols for cloud-based contact centers and safeguarding your operations.
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Don’t make your agents hunt for information
by Anastasia Micic | Published On March 28, 2024Happy Easter! Today we often think about spring being upon us and the chance to get chocolate eggs from the Easter bunny. While you may enjoy hunting for chocolate eggs, agents don’t love hunting for information. That’s why it’s important to enhance your agents’ productivity by providing them with the information they need.