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  • How Automated Messaging in Education Is Transforming Communication

    by Nicole Robinson | Published On August 21, 2024

    Automated messaging has revolutionized customer engagement in countless industries. In the education industry, automated messaging allows organizations to connect efficiently with students, parents, and other community members.


  • The Outbound Dialer: Benefits and Tips for Making the Right Choice

    by Nicole Robinson | Published On August 13, 2024

    The outbound dialer is a valuable tool in many contact centers, revolutionizing how businesses manage customer communications. These dialing systems can rapidly connect customer service and sales agents with customers, increasing revenue and reducing agent idle time.


  • PCI Compliance in Call Centers: Protecting Customer Data and Building Trust

    by Erina Suzuki | Published On August 7, 2024

    Today’s customers expect faster, more efficient, and more convenient experiences when they contact businesses, but they’re not willing to compromise on the security of their data. That’s why it’s so important for organizations to ensure they’re investing in the right approach to making their contact center PCI compliant.


  • Impressive IVR Script Examples for Higher Education

    by Erina Suzuki | Published On August 1, 2024

    The IVR system is one of the most important tools in any contact center, allowing you to deliver streamlined self-service experiences to customers and manage calls more effectively. In the higher education sector, the right IVR can streamline everything from handling admission requests, to delivering constant support to students.


  • The Best Intelligent IVR Solutions for 2025

    by Anastasia Micic | Published On July 23, 2024

    In recent years, the introduction of artificial intelligence into IVR solutions has taken the potential of this technology to the next level.


  • 7 Ways Credit Unions Can Revolutionize Member Experience

    by Anastasia Micic | Published On July 16, 2024

    Creating the best member experience means enhancing communication efficiency, leveraging AI capabilities, and more. Read on to discover how to do this.


  • How to Implement an Effective Customer Feedback Loop

    by Anastasia Micic | Published On July 3, 2024

    Uncover the secrets to improving your services with customer feedback. Learn strategies for effective feedback analysis and implementation to enhance customer experience.

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