Increase
customer satisfaction by offering personalized call treatment.-
Multi-factor Authentication (MFA) in Call Centers: A Complete Guide
by Erina Suzuki | Published On October 22, 2024
Multi-factor authentication (MFA) might not be an entirely new concept for call center leaders, but the value of this technology has grown drastically in recent years. The call center is home to huge volumes of sensitive data, from credit card details to customer names.
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Voice of the Customer (VOC): Benefits and Best Practices for Contact Centers
by Erina Suzuki | Published On October 3, 2024
You already know that delivering consistently great experience to your customers is crucial to success in any industry. But, as customer expectations continue to evolve, understanding what customers want and need from your contact center can be complex.
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Healthcare Contact Center Best Practices for Improved Patient Experience in 2025
by Anastasia Micic | Published On September 18, 2024
In the healthcare space, contact centers are crucial to bridging the gap between service providers and patients seeking support, information, or guidance.
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The Complete Guide to Call Center Optimization for Business Leaders
by Nicole Robinson | Published On September 5, 2024
Call center optimization is a crucial process of leveraging cutting-edge technologies and processes to enhance the customer experience and improve the efficiency of your contact center.
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Meeting Gen Z's Customer Service Expectations: What Businesses Need to Know
by Nicole Robinson | Published On July 18, 2024
Each new generation of consumers introduces new challenges for every business team.
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7 Ways Credit Unions Can Revolutionize Member Experience
by Anastasia Micic | Published On July 16, 2024
Creating the best member experience means enhancing communication efficiency, leveraging AI capabilities, and more. Read on to discover how to do this.
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How to Implement an Effective Customer Feedback Loop
by Anastasia Micic | Published On July 3, 2024
Uncover the secrets to improving your services with customer feedback. Learn strategies for effective feedback analysis and implementation to enhance customer experience.
Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents.
It’s Valentine’s Day, and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them,...
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
