Increase
customer satisfaction by offering personalized call treatment.-
Microsoft Teams Certified Contact Center vs. Microsoft Dynamics 365 Contact Center
by Anastasia Micic | Published On January 8, 2025
Delivering exceptional experiences to customers is non-negotiable for all businesses today. After all, great customer service doesn’t just improve employee retention; it enhances your profits.
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The Ultimate Guide to Utility Contact Centers: Best Practices, Tools, and Trends
by Nicole Robinson | Published On December 30, 2024
Utility companies make the world go around. They’re the organizations responsible for ensuring we all have access to energy, heat, water – everything we need to thrive. The utility contact center acts as the main bridge between these essential businesses and their customers.
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Contact Center Intelligence: The Complete Guide to CCI
by Anastasia Micic | Published On November 12, 2024
Modern contact centers are moving through a period of significant transformation, thanks to evolving customer expectations and the rise of new technologies.
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IVR Payments: The Ultimate Guide to IVR Payment Processing
by Erina Suzuki | Published On October 31, 2024
Modern IVR systems are more than just valuable tools that help customers navigate their journey with your call center. Today’s solutions allow companies to automate a range of processes, from routing callers to the right agent, to processing transactions.
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Multi-factor Authentication (MFA) in Call Centers: A Complete Guide
by Erina Suzuki | Published On October 22, 2024
Multi-factor authentication (MFA) might not be an entirely new concept for call center leaders, but the value of this technology has grown drastically in recent years. The call center is home to huge volumes of sensitive data, from credit card details to customer names.
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Voice of the Customer (VOC): Benefits and Best Practices for Contact Centers
by Erina Suzuki | Published On October 3, 2024
You already know that delivering consistently great experience to your customers is crucial to success in any industry. But, as customer expectations continue to evolve, understanding what customers want and need from your contact center can be complex.
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Healthcare Contact Center Best Practices for Improved Patient Experience in 2025
by Anastasia Micic | Published On September 18, 2024
In the healthcare space, contact centers are crucial to bridging the gap between service providers and patients seeking support, information, or guidance.
Contact centers are the direct point of communication between you and your customers. They influence the perception of your organization and play a role in customer satisfaction with your product or service, directly influencing if customers are going to recommend...
If you've ever reached out to a business and experienced long wait times as a customer, you know how annoying and frustrating it can be.
Customers reach out to organizations for a variety of reasons: to update their addresses, to follow up on orders, to change their login credentials, and so on.
