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What are the Differences Between a Call Center and a Contact Center?

The terms call center and contact center are commonly thrown around in the industry. But what are the actual differences between the two?
Top 10 Training Methods to Increase Agent Productivity and Customer Experience

Contact centers are the direct point of communication between you and your customers. They influence the perception of your organization and play a role in customer satisfaction with your product or service, directly influencing if customers are going to recommend...
3 Contact Center Tools to Improve Efficiency and Drive Customer Engagement

If you've ever reached out to a business and experienced long wait times as a customer, you know how annoying and frustrating it can be.