It’s no secret that many areas of everyday life and business are becoming increasingly digitized.

With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.

A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.

Creating a memorable customer service experience begins with following best practices. By consistently prioritizing empathy, responsiveness, and effective communication, businesses can leave a lasting impression on their customers.

Traditionally, manufacturing companies have focused on creating cost-effective production processes to compete in the global marketplace. However, in today's competitive environment, price alone is no longer a sufficient differentiator. To thrive, manufacturers must focus on delivering superior client experiences.

In a recession, it can be challenging to maintain customer loyalty. Therefore, organizations need a strategic, comprehensive plan to retain their best customers.

Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents.