Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center environment is crucial to minimize the risk of data breaches which may result in damaged reputation, hefty fines, and loss of clients' trust.

From the early 2000s to our Teams Contact Center Certification earlier this year, ComputerTalk has been working alongside Microsoft for a long time to build the best products and integrations that we can for our customers.

Recreate the Office Environment, Skip the Commute

Whether your business handles 100 or 10,000 inquiries a day, a modern contact center is essential for streamlining communication effectively. By leveraging advanced tools like artificial intelligence (AI), workforce management (WFM), and more, you can optimize your contact center and reduce operating costs. Read on to learn 6 ways to modernize your contact center.

During our last Slice of ice webinar, we announced that we would be taking a break from the monthly format for our Slice of ice series. While we won’t be hosting a new webinar for the next few months, we still have plenty of resources available on ice and all things contact center! Check them out:

Automated appointment reminders can help reduce no-shows in healthcare.

For over 30 years, ComputerTalk has been helping organizations provide outstanding customer experiences.