IVR Benefits
Increase
customer satisfaction by offering personalized call treatment.
Decrease
call times.
Improve
efficiency and productivity.
Automated
speech recognition.
Free
up resources through automation.
Increase first contact resolution by routing to the
appropriate agent.
Reduce
operational costs.
Track
and report the journey of every call.
Gain
Automated Speech Recognition
Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.
IVR and Contact Center Continuity
IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.
Outbound IVR
Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus
TOPICS
ASK US A QUESTION
Sample Applications
The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.
We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.
- Appointment Scheduler
- Auto Attendant
- Bill Payment
- Billing and Account Inquiry
- Call Routing
- Check Ordering
- Claim Filing and Processing
- Credit Card Activation
- FAQs
- Hear Shift Schedules
- Listen to Human Resources Listings
- Policy Renewal or Coverage Changes
- Traffic Enforcement - Pay Tickets by Phone
Auto Attendant
ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.
Advantage
When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.
More from our blog
Andrei Gogoase: Continued Growth & Success at ComputerTalk
For me, the coolest part of working here is the company culture. The office is a great place to be, and it promotes a lot of collaboration among individuals and teams. The open layout allows us to comfortably communicate freely with each other.
Working as a Quality Assurance Analyst is a very rewarding job. In this role, I have the opportunity to interact with a multitude of different departments like Project Owners, Application Developers, Customer Support and sometimes even clients. Our main goal and responsibility is to ensure applications we deliver to our customers are of the highest quality and work exactly as desired.
New opportunities
The future is very bright for me at ComputerTalk, especially as I am starting to take on a new role as an Application Designer. One of the many amazing things about working at ComputerTalk is the ability to explore new roles within the company. Everyone at the company fits like a puzzle in the great mosaic we are. The second amazing quality of working at ComputerTalk is the people; you can tell that everyone wants to help and goes above and beyond their duty to make sure we succeed. As a member of this team, we have access to training, mentoring and a multitude of other resources that allow us to thrive. The satisfaction that we get from being able to do our day-to-day tasks can’t be matched, and it always helps that everyone here is so supportive and kind.