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How IVR Systems for Manufacturing Improve Efficiency and Enhance CX
by Anastasia Micic | Published On April 15, 2025Have you ever called a manufacturing company to check in on the status of an order, or ask a billing question, only to be greeted by an automated system guiding you through a list of options? If so, you’ve seen an IVR system for manufacturing in action.
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Reflections from Enterprise Connect 2025: Elevating Customer Experience with AI
by Jean-Nicolas Robitaille | Published On April 4, 2025