BLOGS

IVR Benefits

Increase customer satisfaction by offering personalized call treatment.

Decrease call times.

Improve efficiency and productivity.

Automated speech recognition.

Free up resources through automation.

Increase first contact resolution by routing to the appropriate agent.

Reduce operational costs.

Track and report the journey of every call.

Gain

Automated Speech Recognition

Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.

IVR and Contact Center Continuity

IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.

Outbound IVR

Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus

Company News and Culture

🌟Celebrating 14 Years of Growth and Dedication at ComputerTalk🌟

by Holly Cai | Published On June 24, 2024

Reflecting on my 14-year journey with ComputerTalk, I'm grateful for the enriching experiences and opportunities that have shaped my career. What makes ComputerTalk stand out is our unwavering commitment to fostering a culture of exploration and empowerment.

Building bonds

At ComputerTalk, we're not just colleagues — we're a family. Our emphasis on encouraging employees to explore new horizons and seize growth opportunities sets us apart. From transitioning into new roles to taking on challenging projects, we're supported every step of the way.

What anchors me here are the incredible people I've had the privilege to work with. Our collaborative spirit, camaraderie, and genuine kindness create an environment where everyone feels valued and respected.

Continuous career development

Flexibility is key at ComputerTalk, accommodating diverse career paths and personal commitments. Whether it's adjusting to changing priorities or embracing new methodologies, our adaptable culture ensures personal and professional fulfillment.

Transitioning from a developer to a project management role has been transformative for me. It's a testament to ComputerTalk’s commitment to nurturing talent and facilitating career progression.

Join us!

Join me at ComputerTalk and be part of a team where dedication and experience are valued. Together, we'll continue to achieve great things and make a positive impact in the customer service industry.

Here's to many more years of growth, learning, and collaboration at ComputerTalk. ✨

More from our blog

Clement Leung: Thirteen years of learning, leading, and innovating

When I joined ComputerTalk in 2011, I never imagined I’d spend over a decade growing alongside this incredible company.

The Benefits of Merging Traditional and Digital Communications in Contact Centers

Isolated contact center solutions are expensive for businesses and make it harder to meet changing customer needs.

Byron Yu - a journey of self-discovery and transformation at ComputerTalk

As I sit back and contemplate the journey of two decades with ComputerTalk, it's hard not to feel a profound sense of gratitude and introspection.

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Sample Applications

The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.

We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.

Appointment Scheduler
Auto Attendant
Bill Payment
Billing and Account Inquiry
Call Routing
Check Ordering
Claim Filing and Processing
Credit Card Activation
FAQs
Hear Shift Schedules
Listen to Human Resources Listings
Policy Renewal or Coverage Changes
Traffic Enforcement - Pay Tickets by Phone

Auto Attendant

ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.

Advantage

When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.

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